All Your Energy Gathered in 'One Account'

CK Enerji Boğaziçi Elektrik, which facilitates the lives of electricity consumers with its investments in technology, has launched the 'single account' application. A single number specific to each of the electricity subscribers who previously carried out their transactions with different information such as business code, subscriber number was defined Now it is possible to see the flow of new subscriptions, bill payments, applications and requests in one step. CK Enerji Boğaziçi Elektrik customers can learn the new account numbers defined for them from their call centers or from the https://oim.ckbogazici.com.tr/ odeme/HesapSorgu address, which provides 24/7 service CK Enerji Boğaziçi Elektrik, the leading company in the retail electricity sector, has launched the 'single account' application that will make the lives of 4.5 million customers easier. With the 'single account' application that CK Enerji Boğaziçi Elektrik, which puts customer satisfaction at the focus of its services, has put into operation as a result of its investments in technology, a single number specific to each of the subscribers who previously carried out transactions with different information such as business code and subscriber number was defined. DONE IN 1 MINUTE Thanks to the application, customers; It can query and process the consumption, payment, subscription start and end times, application and demand flows of its subscriptions by entering a single number. CK Enerji Boğaziçi Elektrik customers can learn the new account numbers defined for them from their call centers or from the 24/7 https://oim.ckbogazici.com.tr/ odeme/HesapSorgu address. With the single account application, no matter how many subscriptions a person has, the update process can be done within 1 minute. Previously, all installations had to be processed individually for the update, but the update made through the person in a single account is activated instantly for all installations. Again, 1 minute is sufficient for transactions such as bill payment and debt inquiry. OLD SUBSCRIBER NUMBERS MATCHED WITH NEW ACCOUNT NUMBER CK Enerji Boğaziçi Elektrik, which carries out its activities with the aim of facilitating the lives of its customers, has taken special steps to ensure that its customers who do not know their account number do not have problems while making transactions in service channels. In this context, at the beginning of the 'single account' application, the application was tested for a while to prevent customers from having a negative experience and zero errors were reached. The old subscriber numbers of consumers with automatic payments were matched with the new account numbers. Again, consumers who pay at Customer Processing Centers were also allowed to make transactions with the old subscriber number. In the meantime, a new invoice format was created and this 'account number' was included on the invoices. CUSTOMER AND EMPLOYEE SATISFACTION WILL INCREASE Stating that they aim to maximize customer satisfaction with the single account application, Halit Bakal, General Manager of CK Enerji Boğaziçi Elektrik, said, "With this application, while employees are happy to provide easy, fast and quality service to customers, it has also become easier to follow up and analyze demand. Previously, for example, a customer with 10 subscriptions took 15-20 minutes to update the GSM, but this time was reduced to 1 minute. Since the processing time is shortened, the employee is happy as much as the customer is satisfied." IT WILL SAVE TIME AND PAPER Pointing out that the application will provide a significant time saving for both the customer and the company over time, Bakal said, "Apart from time saving, the use of paper will also decrease as the person-based transaction in the application will reduce the number of documents. Since we see the protection of the ecological balance of nature as the most important heritage that can be transferred to the future, we attach great importance to this benefit provided by a single account."


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