Enerjisa Enerji focuses on qualified labor force by transferring routine workload to robots with robotic technology in information operations and thus offers faster and more productive solutions.
Turkey's leading company Enerjisa Enerji, which carries out its activities in partnership with Sabancı Holding and E.On, offers faster and more qualified solutions by increasing the efficiency in many of its operations thanks to the robot technology it has incorporated into its operations. At Enerjisa Enerji, which pioneers the use of this technology in the electric energy sector, an average of 80 percent of the routine workload through the help desk is done by robots. While the interruption, damage information analysis and controls in the processes touching the customer were carried out with robots for the first time, a total labor gain of over 60 days per month was achieved by using robot support at points such as invoice controls and accruals. The labor gain obtained from this is transferred to the processes related to the creation of innovative solutions and technologies. In addition, some legal reports, which are critical in terms of reputation and risk, are checked by robots and the risk of error is minimized.
We make a difference both in our work and in the sector with robot technology
Mehmet Fırat, President of Enerjisa Energy Information Technologies and Digital Business Management, who explained the work they have implemented with robot technology, said: "We believe that we have made a difference by incorporating a technology that we expect to become more widespread throughout the sector into many of our business processes. In the journey we have taken the first steps in the past years, we aim to further improve the currently robotized process gains this year and to add new processes that will provide added value to Enerjisa.
With robot technology, we direct the workloads of employees to more qualified and value-added areas. In addition, by having some legal reports checked by the robot, we were able to achieve gains under reputation and risk management. As robots began to be engaged in our processes that touch the customer, the quality of the work done and therefore customer satisfaction began to increase. With the introduction of the robot in our IT internal processes, we have made an average of 80 percent of the routine workload accumulated at our help desk completed by robots in certain processes. Thus, we have significantly increased our service speed and we are transferring the workforce of our employees to more qualified and value-added jobs. " he said.
With the RPA technology, which has been implemented to maximize customer satisfaction, it is aimed to remove the amount of operational work that is repeated during the day, with certain business rules and high risk, from human control. In order to make the screen and infrastructure to be used by the robot more practical, it is progressed one-to-one with the support of business line and analysis.Enerjisa Enerji continues to work with the aim of going further with solutions integrated with robotization and artificial intelligence for different processes in the coming period.